Cancellation & Refund Policy

Key rule: Free cancellation windows vary by tour, from 24 hours (with Ticket Assurance) or 48 hours up to 15 days before departure, and are shown on each tour page and at checkout.

Travel plans change. This page explains how cancellations and refunds work for every Grand Canyon tour booked on our website.

Grand Canyon Tours, run by Guided Tours LLC, is an independent booking website for tours run by local licensed operators. When you book with us:

• You book directly with us
• Your payment is processed securely
• We pass your booking to the operator
• We handle cancellation and refund requests under the terms shown at checkout

Each tour has its own window, from the South Rim helicopter tour to the Grand Canyon West & Skywalk day trip. Most tours allow cancellation up to 24 hours in advance with Ticket Assurance, or up to 48 hours without it; the South Rim scenic helicopter tour needs 4 days, the 2-day tour 7 days, the Flagstaff tour 8 days and the 3-day tour 15 days:

• Inside the free-cancellation window: cancel up to the lead time shown on your tour. Submit your request through Manage Booking or email our support team.
• After the window closes: the booking can't be refunded.

Approved refunds go back to your original payment method. Processing time depends on your bank or card provider.

• Operator cancellation: if the operator cancels your tour, for example a helicopter flight grounded by wind, and no other time works for you, you'll receive a full refund regardless of the cancellation window.
• Booking errors: if a booking can't be honored because of a mistake on our side, you'll receive a full refund.

• Changes in personal travel plans after the cancellation window
• Missing the pickup or arriving late at the meeting point
• Choosing the wrong date, time or number of guests
• Being refused boarding for not meeting ID, age or weight requirements listed on the tour page
• Separate charges such as the national park fee for non-U.S. residents

Ground tours usually run in rain or shine. Weather alone does not qualify for a refund; only a cancellation by the operator does.

Cancel online in Manage Booking with your booking reference and email, or email support@topgrandcanyontours.com with:

• Your booking reference (GC-XXXXXXXX)
• The lead traveler's full name
• Your tour date
• A short explanation of your request

A member of our team reviews every refund request. If your request is approved, we'll confirm by email. If it doesn't qualify under the terms, we'll explain why.